Now the whole people have entered the era of online shopping, online shopping has become a fashion, but if you are not satisfied with what you buy online, what can you do? In fact, you can return it. Today's Sihai online editor will teach you how to return and refund online shopping goods!
When the buyer receives the goods, but due to the discrepancy between the goods and the seller's online description or other commodity problems and other transaction problems, the buyer indicates that it needs to return the goods, then it can apply for a refund of the type of goods received by the buyer in time before the transaction timeout, and the specific process is as follows:
1. Log in my Taobao - & gt; purchased baby to find the relevant transaction, click the corresponding refund button, and operate to apply for refund (please make sure to apply for refund before the timeout time indicated on the page, generally 30 days for ordinary mail, 10 days for express delivery, 3 days for virtual goods, and 1 day for automatic delivery of goods);
2. Click "refund" and select the received goods. I need to return the goods. Please don't select this item if you haven't received the goods, no matter what the other party's reason. Taobao reminds you: if you click this button when you don't actually receive the goods, it will lead to two empty goods and money!
3. I'm willing to pay the seller as much as I need to pay the seller in the box behind. For example, if your goods are 25 yuan in total, and 20 yuan is negotiated to the seller now, then you will fill in 20 yuan. If the seller confirms, he will pay 20 yuan to the seller, and 5 yuan will be refunded to the buyer. If you ask for a refund, you can fill in 0 if you do not need to give the seller money. Then fill in the refund instruction, enter your Alipay account payment password, and apply for a refund immediately.
4. After the buyer applies for refund, the refund agreement is waiting for the confirmation of the seller. You can view the refund status of the current buyer. The seller has 15 days to process the refund agreement. If the time-out is not handled, the refund agreement will take effect and the transaction will enter into the return process.
5. If the Seller agrees to the refund agreement, it is necessary to select the return address, save and notify the buyer of the return. The buyer shall fill in the delivery method and select the logistics company in time to complete the return. Generally, the system will give the buyer 14 days to return the goods (please check the timeout reminder on the refund page for the specific timeout). If the goods are not returned on time, the return refund agreement will be cancelled, and the system will pay the transaction amount to the seller's account.
6. If the seller does not agree to the return refund agreement, the transaction status will become the seller does not agree agreement, waiting for the buyer to modify. At this time, the system usually gives the buyer a timeout of 15 days. If you need to apply for a refund again, please operate again. If both parties fail to reach an agreement on repeated application rejection of refund agreement, customer service intervention status will become customer service intervention, and Taobao customer service will intervene to help both parties negotiate and handle within 30 days from the date of refund application;
7. If the buyer chooses to send the goods back by express delivery, the seller can confirm the receipt of the goods return within 10 days (for the specific timeout, please check the timeout reminder on the refund page), the transaction status will become that the buyer has returned the goods, and wait for the seller to confirm the receipt of the goods return. If the Seller agrees to the refund agreement, the refund is successful. If the seller refuses the refund agreement, please specify the reasons and actively contact the buyer for negotiation.
8. If the seller does not agree to refund after the buyer returns the goods, the two parties cannot negotiate successfully, the customer service intervention status will become customer service intervention, and Taobao customer service will intervene to help both parties negotiate within 30 days from the date of refund application.