How to withdraw the deposit of tmall double 11 in 2018
It's a headache for many consumers to not refund the deposit for pre-sale goods. How to apply for refund for pre-sale of tmall double 11 in 2018? How does the merchant not refund the advance deposit? This series of questions, the following small series for you to answer one by one!
How to apply for refund deposit for pre sale of tmall double 11 in 2018
Double 11 pre-sale goods, pre-sale rules do not support refund deposit processing. If you haven't paid the balance, you can contact the seller for negotiation. If you agree with the seller, you can apply for refund through the refund portal provided by the seller. The refund amount is your deposit amount, and the system will automatically agree with your application; If the merchant does not agree, tmall will not be able to support you to refund the deposit.
If the deposit has been paid to the merchant, the transaction will be closed. Sorry, advance order does not support deposit refund. Please contact the business as soon as possible. If the business agrees, you can negotiate with Alipay under the line of negotiation. If the merchant does not agree, tmall can not support you to refund the deposit.
"Can the deposit be refunded?"
If the deposit is a deposit contract reached by both parties through negotiation, then the deposit can not be refunded. However, if the seller defaults, you can get double deposit refund. According to Article 89 of the guarantee law, the buyer and the seller may agree that one party shall pay a deposit to the other party as a guarantee for the creditor's rights. After the debtor has performed his obligation, the deposit shall be set off against the price or recovered. If the party who pays the deposit fails to perform the agreed obligation, he shall not have the right to demand the return of the deposit; If the party receiving the deposit fails to perform the agreed obligations, the deposit shall be returned in double
Can the pre-sale rules on the platform constitute a deposit contract or deposit terms? A closer look at the eighth clause of the pre-sale rules says: tmall global pre-sale goods. If the pre-sale goods have 'deposit' or other terms or expressions, the nature of the definition is equivalent to 'deposit'. For details, please refer to tmall global pre-sale business management specification.
First of all, is the word "deposit" or "deposit"? If it is a "deposit", the Seller agrees not to return it unconditionally, which is a typical "overlord clause" and seriously infringes on the legitimate rights and interests of consumers.
How can you protect your rights if you are not satisfied with the goods after you have paid the deposit or paid the full amount?
First of all, you can negotiate with the seller. Second, you can negotiate with tmall. If the seller or tmall are 'indifferent' to you. Then, you can complain to the industry and commerce department or sue the seller or tmall for compensation.
There are three reasons to support you
First of all, Article 20 of the consumer protection law stipulates that business operators shall not make false or misleading propaganda.
Secondly, Article 26 of the law on the protection of consumers' rights and interests stipulates that "if a business operator uses standard terms in business activities, it shall apply to consumers in a conspicuous way" and that "business operators shall not use standard terms to make unfair and unreasonable provisions on consumers, such as excluding or restricting consumers' rights, reducing or exempting business operators from their responsibilities, or increasing consumers' responsibilities.", It is not allowed to use standard terms and technical means to force transactions. "
Third, Article 28 of the law on the protection of consumers' rights and interests stipulates that business operators who provide goods or services through the Internet shall provide consumers with 'safety precautions and risk warnings'.