Does 2018 tmall double 11 pre-sale products support return without reason in seven days
4hw.com.cn: 2018 double 11 is coming, many small partners are ready to chop hands? In the past, the pre-sale goods of double 11 can't be returned for seven days without reason, so can the pre-sale goods of double 11 in 2018 be returned for seven days without reason? Let's have a look.
Only when consumers actively click on the four words "pre-sale rules" will there be seven instructions about pre-sale. It states:
1. After the deposit is paid, the deposit will not be returned if it is not the responsibility of the seller;
2. After the balance payment starts, please pay the balance within the required time. If it exceeds the time limit, the order will be closed automatically, and the deposit will not be returned and the gifts will not be given away;
3. Customized pre-sale goods do not support return and exchange without reason within seven days. In short, it means that the buyer pays a deposit to buy the pre-sale goods, which means that "the deposit cannot be refunded" and "the goods cannot be refunded".
But this year, we can't be so willful. Recently, the State Administration for Industry and Commerce issued the "Interim Provisions on the administration of centralized promotion of online goods and services", a number of provisions to help consumers protect their rights during the "double 11" online shopping period, including:
① As of October 1, return without reason on October 7 is also applicable to pre-sale goods.
② 'brush praise' and other illegal operations will be strictly prohibited.
③ The online store must give prompt in time on the promotion page when the promotion goods are sold.
④ Gifts also enjoy the "Three Guarantees" treatment.
Third party trading platforms and online shop operators who violate the above requirements will be punished accordingly.
Then, the problem comes again. According to the latest consumer protection law, under what circumstances can consumers not enjoy the "unconditional return for seven days of online shopping"?
According to the provisions of Article 25 of the protection of consumers' rights and interests, "digital goods such as audio-visual products, computer software, etc. which are ordered by consumers", "fresh and perishable", "downloaded online or unsealed by consumers", "delivered newspapers and periodicals" and "other goods which are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase.", Those who do not apply to "return without reason" cannot enjoy seven days' return without reason.