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The virtual number option of takeaway software is closed by default. Should the enterprise be respon

Original title: virtual number option of takeaway software is turned off by default, Xinhua News Agency: why can't privacy protection be done well

4hw.com.cn comprehensive news: have you ever had such an embarrassing experience: in order to prevent the leakage of personal information when ordering takeout, you use 'pseudonym' to place an order. After a few days, the calls of selling houses, lending, selling financial products and even precise fraud come one after another. They call you 'pseudonym' when ordering takeout, which makes you unable to bear the disturbance. There are even some women who live alone, and they will also receive 'friend SMS' or wechat friend applications that claim to be meal attendants.

A small take out order contains your name, address, mobile phone number and ordering preference. Once this information falls into the hands of criminals, it will leave a big hidden danger. Meituan takeout and hungry have launched the 'number protection' function as early as last year, but many users do not know about it. Informed users often forget to check this privacy protection option when placing orders.

Check this step when ordering takeout, do you know?

Choosing to order food, entering the settlement page, and paying to place an order & hellip; & hellip; are the basic operation procedures of ordering a takeout, but perhaps few people have noticed that whether it is meituan takeout or hungry, there is an option to open 'privacy protection' in the order page.

'China online' reporters in Beijing respectively tried to use meituan takeout and hungry Mody app for ordering experience. In the process of using meituan takeout app, the reporter randomly selected a company named & times; & times; In the order submission interface of aquatic products stores, there is a function called 'number protection' in the middle of 'punctual treasure' and 'payment method' options. Under this function, there is a note of 'hide your real mobile phone number for merchants and riders, protect your privacy', but this function is turned off by default.

In the meituan takeout app, the reporter did not find the 'number protection' function on the order submission page after selecting the food in another noodle shop named & times; & times. It should be noted that the delivery mode of these two stores is "meituan special delivery", that is, meituan riders deliver the food.

According to the system's recommendation ranking of nearby businesses, the reporter selected 10 stores from meituan special delivery or meituan express delivery to test their orders. Among them, only 5 stores have the function of 'number protection' in their order submission pages, and all of them are closed by default. That is to say, when a user places an order in the above 10 stores, there is only a 50% chance that he will get the privilege of manually opening privacy protection.

In the hungry app, the reporter selected 10 stores in the same way to place an order. Whether it's business distribution or hungry official 'hummingbird distribution', users can check the 'anonymous purchase' function at the bottom of the order submission page, but the function is also in the default closed state.

The reporter noticed that hungry in the function of the following description: anonymous purchase will not be extra charge, the cost will be borne by hungry; when you take the initiative to dial the business or rider phone, your real number will be displayed to the business or rider.

Why is there no "default check" function that can protect users' privacy?

Micro-blog make complaints about chicken ribs.

Microblog netizen @ sinkcup said that after reading the news report, he learned that he was hungry. When he placed an order, he would hide the user's mobile phone number. As a result, when he delivered the meal to the door, he found that his mobile phone number was displayed on the order. After consulting the customer service, I learned that the function could only be enabled if it was manually checked before payment. The netizen also questioned: why not open such a good function by default?

As a matter of fact, as early as last July and November, hungry and meituan takeout launched the 'privacy protection' function one after another. Through the search engine search, it is found that there are voices on the Internet from time to time, calling on the two enterprises to "open the function by default" as soon as possible, so as to make it a inclusive function.

Some netizens also questioned that when registering an account, meituan takeout and hungry would ask for multiple sensitive authorizations, such as sharing location information, reading SMS and making phone calls, in the way of 'login is agreed' and 'default check'. However, when the right to protect users' privacy was introduced, it began to solicit users' opinions and let users check it manually. The logic behind it is suspicious.

As an ordinary user, the reporter called the official customer service of meituan takeout and hungry respectively and asked why the number protection function was not turned on by default. Meituan takeout customer service staff said that because of the system upgrade, it does not support the default on function of number protection for the time being; and hungry customer service staff thought that 'anonymous purchase function helps to protect users' privacy information', but they did not know why the function was in the default off state.

A person in the industry who did not want to be named told the reporter that meituan's takeout and hungry did not turn on the 'number protection' function by default. This may be due to commercial cost considerations. "The cost of each Internet phone is between 10 cents and 15 cents. In the face of huge orders, if this function is turned on by default, the cost of the enterprise will increase a lot. '

According to a public report by the media in July last year, hungry made a prediction at the early stage of the launch of the 'anonymous purchase' function, which will protect 2 million phone calls and 50000 text messages every day.

Do you agree with the idea of corporate social responsibility?

According to public information, Wang Xing, CEO of meituan reviews, disclosed to the media last year that meituan takeout plans to invest 100 million yuan for privacy protection this year. He also said, "because there are 280 million consumers, so many people trust us, so we should be worthy of their trust. Privacy protection is a very important social responsibility. '

'the introduction of the hidden number function is a beneficial exploration for user privacy protection, but more efforts should be made in the mechanism construction. Zhang Wei, deputy director of the special committee of Shanghai Information Security Industry Association, believes that if the platform can prompt users to check the 'number protection' function in a more obvious way when they place an order, and states that if it does not check the potential risks, it will be more conducive to the protection of users' privacy.

Yang Dong, director of the financial technology and Internet Security Research Center of Renmin University of China, believes that according to the provisions of the recommended national standard "information security technology personal information security specification", which came into effect on May 1 this year, personal information controllers should take measures such as de identification processing for personal information that needs to be displayed if it involves displaying personal information through the interface (such as display screen and paper), Reduce the risk of personal information leakage in the display link. Therefore, the takeaway platform has the obligation to take relevant measures to protect users' privacy. '

In addition, Yang Dong also pointed out that the unprocessed mobile phone numbers of users are directly displayed on the interface of merchants or riders, which may be collected in disguise. In this case, the anonymous purchase or number protection function will be weakened, and even users need to choose manually, which is not conducive for enterprises to fulfill the obligation of protecting users' privacy information.

Relevant experts suggest that relevant enterprises should further strengthen the protection of users' personal information in accordance with their previous commitments, take practical actions instead of slogans, and earnestly undertake corporate social responsibility. ?