Sihai network

Didi announced the progress of self inspection, and the operation customer service system will be co

Original title: didi announced the progress of self-examination: the suspect illegally borrowed his father's account to receive orders

4hw.com.cn technology news in response to the recent murder of a stewardess in Zhengzhou by using didi software on a free ride, Didi announced the progress of its self-examination today (November 11), saying that the account used by the suspect Liu Mou Hua belonged to his father, which normally passed the three verifications at the time of registration. It was illegal to borrow his father's free ride account to receive orders. Didi also said that since 0 o'clock on May 12, the hitchhiker business has been offline nationwide and closed for self inspection and rectification for one week.

Attachment: full text of self inspection progress announced by didi company

In our self-examination of the Zhengzhou free riding case, we found that the order receiving account belongs to the suspect's father, and has passed the security measures such as three verifications during the registration of didi free riding, criminal background screening and face recognition before receiving the first order. The suspect borrowed his father's free riding account to receive the order.

At the same time, our original night security mechanism is not reasonable, resulting in the order for night face recognition mechanism has not been triggered.

In addition, before the crime, the suspect had a complaint record of verbal sexual harassment, and the customer service couldn't contact the suspect for five times. Due to the unreasonable judgment rules, the subsequent complaint was not properly handled.

In view of the above problems, we have decided to take the following self inspection and rectification measures from now on:

1. Since 0:00 on May 12, the free riding business has been offline nationwide and closed for self inspection and rectification for one week

2. Other platform businesses conduct a comprehensive review of the total number of drivers, and use all means to clean up the possible inconsistencies between people and vehicles on the platform;

3. Comprehensive rectification of operation and customer service system.

Apologize to the victims' families and the public again! Thank you for your supervision and help to Didi. We will announce the detailed rectification progress in time.