On the afternoon of March 15, Beijing time, a gentleman in Shenzhen, Guangdong, revealed that it took less than two days to find the crash problem of a Xiaomi 2 which was snapped up on the official website of Xiaomi on March 5. After deducting the battery, it was able to restart. However, it was not until a few minutes later that it encountered an automatic restart. Through online consultation, Xiaomi's customer service didn't get a reasonable explanation, but suggested to brush the machine. Four days after the brush, it crashed again, and the battery still needs to be removed to restart. This event triggered a strong dissatisfaction of the consumer to Xiaomi mobile phone.
With the rapid expansion of Xiaomi, there are many problems behind it. The greater the aura of Xiaomi and the more users it has, the more problems it will encounter, and the more serious it will be. In various mobile forum or post bar, millet mobile phone problems can be seen everywhere. According to the latest data of China Quality wanlihang complaint platform, there are more than 400 complaints about Xiaomi mobile phone. Slow delivery, poor after-sales service, frequent quality problems, rampant Shanzhai millet and other problems emerge one after another.
The majority of consumers will focus on the following issues:
1、 Hungry marketing, no goods
2、 Crash restart black screen, one can not be less
3、 The screen is black and yellow. I don't know whether it's warm or cold
4、 Mobile phones are inexplicably 'flooded' and can't afford to be bought or repaired
5、 After sales efficiency is too low, more Mandarin than truth
6、 Shanzhai Xiaomi is rampant, and the government still needs to work hard
Now, according to the public opinion survey, consumers hold more wait-and-see and disdain attitude towards Xiaomi mobile phones. With such development, Xiaomi mobile phone is about to lose its market. Another source said that tonight's 315 party is about to expose all kinds of problems of Xiaomi mobile phone, maybe Xiaomi mobile phone will never recover.